That said, it is important to note that there is no perfection when it comes to optimization and if you are looking for number one results all the time, you are positioning yourself for a great deal of frustration.

The Plan should also come with at least a toll free tech support line [NOT a sales or "customer service" line] & ticketed email support; I also recommend chat support for those questions on the go, although it's not a requirement.



I don't need architecture! I just want to print! Does every search for tech support I.T bring up sites which only cater to Mega corporations? I am proud of my business, but I don't need a nuclear bomb to kill a fly!

Yes, it is possible. You can have sales people who are both sales-oriented as well as technically knowledgeable about your products or services. What they need to do is to come out of their comfort zones. They need to improve their knowledge base and skills when it comes to the tech support I.T aspects of their IT products and services. The focus here is in the message. If you use a more corporate-oriented sales message on engineers or executives more attuned to technical details, you really are not going to generate any B2B leads this way. You will need to approach your marketing campaign differently.

Push back to buyers and tell them that you can accept their proposition but all you can offer to them in return is "exposure to value" not the value itself. It's Managed I.T support uttah like a restaurant. If you can pay, you get food. If you can't pay, you can get the smell of food. Simple really.

So, when you call, you are going to be cool and calm and keep track of everything that happens. If you don't get satisfaction from the first tech support representative you speak to, ask to speak to a supervisor. This is called escalating the issue.

If your firewall doesn't provide the level of detail described in this article, you should seriously consider upgrading. You can keep your existing router just turn off the firewall feature and buy a dedicated firewall.